FAQS

GENERAL QUESTIONS

  • Are your products cruelty free?
Yes, our entire line is cruelty free and we are certified by PETA. Feel free to check out credentials.
  • Which payment methods are accepted on this site?
We accept VISA, Mastercard, Discover and American Express credit cards through PayPal. You do not need a PayPal account to process an order. Please confirm your delivery address when paying through PayPal.
  • How can I be in-the-know about new Bella Rose Passion Essentials ?
We’ve made it pretty simple. Enter your email at the bottom of this page to sign up for our newsletter or follow us on any of our social media handles for announcements.

 

ORDER QUESTIONS

  • Can I add a discount code after my order is complete?
Unfortunately once an order is placed, it cannot be adjusted, we do not offer price adjustments for products purchased before or after promotions.
  • How do I track my order?

We've actually made this super simple! You can click on the link on your order confirmation email any time and log in to see the status of your order. You can even see past orders and easily re-order the same products that you've already grown to love and adore!

  •  Something is missing from my order. / My order was incorrect!

Whooops! We're happy to help fix this – contact customer service to start the process by sending an email to: Info@BellaRosePassion.com

Please note, all order discrepancies are to be reported 48 hours after receiving.

  • Can I cancel my order?

We know you want your order fast so as soon as it is placed, we are on it! Regrettably, this means that we cannot cancel your order, However we will be able to edit and update your order if you email info@bellarosepassion.com

  • Can I change the contents of my order?

Unfortunately, due to the volume of orders received, we are sometimes unable to change an order once it has been received please email customer service to check.

  • Can I return my purchase?
Products are not refundable/exchangeable. All Bella Rose Passion items are final sale and cannot be returned for a refund.

SHIPPING QUESTIONS

  • How long does shipping take?
Orders typically ship 5-7 business days after received. However, during restock, sales and new releases it can take up to 7-10 business days to process.
USA customers can expect 3-10 days to arrive. International up to 6 weeks dependent on your local customs clearance.
  • How much is shipping?

We ship to most countries globally via UPS. United States /International calculated at time of checkout. PLEASE NOTE: *WE ARE NOT RESPONSIBLE FOR EXTRA CUSTOM FEES THAT SOME COUNTRIES MANDATE*

*If your question is not listed above, all other inquiries can be sent via our contact form.